Phailiure

Baase 8.26
There is not enough information to determine who is responsible for the error.

Technician - Did the program say (outright or implied) that it will use the number in the field for division? Was the technician tired because or alert due to prior activities? Was the technician hired qualified to operate the program in the first place?

Programmer - Did the programmer know that his code will be used in this situation? Was the code taken from another program that was meant to do something else? Was the programmer given enough time to debug his code?

Buyer of the software - Did the buyer have the resources to purchase quality software? How about time to do some research about the software itself and its alternatives?

Software company - Did the company give the programmers the time and resources to debug the software? Were the program specifications for the software repeatedly changed throughout development?

Captain of the ship - Did he make sure that he hired a good technician? Was he overworking his crew (causing the technician to be tired and careless)? Did he inspect all of the ship (either directly or by commanding qualified personnel to do so) before launching the ship?

Cress
Unfortunately, i haven't encountered any real difficulty yet at St. Anthony's yet that i can apply the D-U-E process on. Instead, i'll use another experience i had in another organization where i did something similar to the D-U-E process.

Situation: A person in an important position which affected several members in my organization was severely slacking on his duties. This caused several people affected to dislike him and in turn caused most of the organization to question his character and abilities. I was not actually affected by his irresponsibility, but people i knew were.

I asked around to determine what exactly people were accusing him of. After i had a rough idea on what he was doing (or not doing), i tried to understand why he was acting the way he was. Since i have known him for a good amount of time, i recalled that he acted the same way a few years ago and determined the cause of his actions now as the two situations were very similar (if not exactly the same). Finally, i talked to him about it and suggested that he should accept that he was being irresponsible, shape up, and admit his mistake to the ones affected. For the others, i tried talking to some of them, explaining why he acted the way he did, and suggested that they should talk to him about their problems instead of just getting mad at him.